We ran blameless postmortems after every incident. We wrote detailed action items with owners and deadlines. Six months later, 78% of those items were still open — and the same incidents kept happening.
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engineering culture
- The latest DORA report confirms what I've seen on consulting engagements — AI tools amplify existing conditions. If your processes are solid, AI accelerates you. If they're not, you just create technical debt faster.
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- A consulting engagement where we measured where engineering hours actually went — and discovered the biggest productivity killer wasn't what anyone expected.
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