We ran blameless postmortems after every incident. We wrote detailed action items with owners and deadlines. Six months later, 78% of those items were still open — and the same incidents kept happening.
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Hello, I'm Luke
Personal blog about my experiences and thoughts on software development.
Latest Posts
- A tool comparison from a consulting engagement — what Biome actually delivered, where it fell short, and the decision I'd make again (and the one I wouldn't).
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- A consulting story about a nightly billing job that quietly started double-charging customers after a Kubernetes migration — and the boring lock that finally fixed it.
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- We added Redis to fix slow API responses. Instead we got stale data, thundering herds, and a system that was harder to debug than the original problem.
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- A consulting story about a platform engineering initiative that checked every box on paper but collected dust in practice — and the uncomfortable reasons why.
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